Frequently Asked Questions

Your pickup day depends on your route and location. Contact Customer Support at (844) 929-2783 to confirm your schedule.

Contact Customer Support at (844) 929-2783, and we’ll make it right — typically with a return trip within 24 hours.

Yes. On holidays listed below, collection may shift by one day for the remainder of the week. Updated holiday schedules are posted here each season.

 

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving and Friday after

Christmas Day

Clean paper, cardboard, metal cans, rigid plastic containers, and glass bottles.

Contact Customer Support to submit a request. Container swaps are typically completed within 5 business days. 

Use our quick sign-up form — it takes under a minute to request service and get a quote. Or call (844) 929-2783

Stay tuned, we are adding an online payment portal.  Until then, you can mail payments to:

 

Blue Castle Waste Solutions

PO Box 671161

Dallas, TX 75267-1161

 

Yes — residential customers can call to request a bulk pickup or Roll-Off Dumpster Rental for larger clean ups. Commercial customers can request Roll-Off Dumpster Rental.

No predatory contracts, ever. We believe our service should earn your business every day — if you’d like to make changes to your agreement, please contact our customer support team.

Contact us to arrange cart retrieval. If you’re moving within our service area, we’re happy to set up service at your new address.